@PayPal_Jason wrote: Hi sweetpea- Keep in mind that a buyer isn't obligated to be happy with a purchase, be that from PayPal or any business...that's why stores have return counters. There's not a right answer to this, but since this is a community forum, what are other community members' thoughts on No Return policies? Do they work for your business? Do you ever make exceptions? How do you handle a dissatisfied customer if they approach you regardless of your returns policy? Thanks, Jason You are correct that stores have return policies and some of those policies are there are no returns, exchanges, or implied warraanties: item is sold as is. Paypal completely disregards a sellers return policy when a buyer cries foul, even though the seller did everything correctly. This is not seller protection but fear that the buyer will go to thier bank and reequest a chargeback, so Paypal sides with the buyer. Well what if sellers who have had wrongful refunds given back to the buyer, go the credit card/bank and dispute the monies that Paypal takes from them to refund to a buyer? I'm clearly venting because when a buyer has a product for almost a month, uses it and damges it and them files a SNAD and saying that they received it damaged, Paypal sides with them!!! This user has not used Ebay/Paypal in maybe over a year, where I have bought and sold through Ebay/Paypal for almost 10 years now. Paypal says they did an investigation but no additional information was requested from me, for example pictures of the product right before it shipped, tracking information to see if any additional notes were made about the condition of the package, nothing. Looking at a simple dispute by a buyer and a lenghty explanation from the seller doesn't constitute an investigation. The funny thing is that Paypal sends an email with this statement: "The merchandise will be in the same condition as when the buyer received it...". That is clearly incorrect and false. The product was undamaged when it shipped and is now damaged and being sent back. I will seek help in fighting this one even if I have to take someone to court. To answer your questions above: - What are other community members' thoughts on No Return policies? Please tell me that you are kidding here? They are furious that Paypal doesn't take into account that an Ebay listing is a bidding contract between a seller and a buyer. That Paypal will just just disregard the fact that their listings says there are no returns, no exchanges, or no warranties: item is sold as is, jsut for the simple fact they fear bank chargebacks. That's like Paypal saying that a bidding contract between 2 parties is null and void when a buyer disputes a transaction. If that is the case, then a court system can render Paypal's User agreement null and void, since it in itself is a binding agreement between 2 parties. Please do me favor and see what other sellers are saying by just googling these key words: "Paypal no seller protection". You will see what othersellers (and the community) think of Paypal's seller protection. And keep in mind that these are actual people who have experienced horrors with Paypal and are not just people speculating. Do they work for your business? Do you ever make exceptions? How do you handle a dissatisfied customer if they approach you regardless of your returns policy? If I had a true store/business, I would expect customers to adibe by my return policy, period. For exceptions, the product in question is bought to store for visual examination, so at least I can see if it has been used or warrants any kind of refund. Paypal's investigation doesn't do this. You are clearly taking the words of someone and not examining the product in question. I know of many stores/businesses that clearly mark on signs No Returns/No exchanges, and even no warranties. And you know what, I walk right out because I know that that is their policy and I will honor that, I will just go somewhere else to purchase my products. So you see, buyers have to honor that and know what they are buying before they buy it. They need to ask themselves, What if this doesn't fit, or is the wrong thing? do I want to take that chanceor that risk? And if they do, they are bound to the terms of the store/business, just like they should be with ebay auctions. I remember a time when Ebay use to say that an auction listing is a binding contract. Does Paypal, who is owned by Ebay, not believe the same policy? If you do, then clearly you are not showing that to the numerous and I mean numerous sellers that are getting burned by buyers who fraudently return items and hide behind your somewhat 100% money back gaurantee (aka buyer protection regardless of seller's return policy). I would love to see your response and hope that this discussion continues on, because I feel that maybe "burned" sellers would love to see Paypal's take on the so-called seller protection (that really isn't there).
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