PayPal Community

I've refunded a customer. She says she does not want the refund and will not accept it. Now what? Will Pay Pal give the money back to me? if so when? She said it isn't in her account either... What do I need to do? I mean if she doesn't want the refund, I'll take it back. But since she won't respond regarding the refund, what do I do to cancel the refund? ... View more

I put through a refund for a customer. She will not accept the refund. Now the money isn't in her account or mine. Now what?? If she doesn't want the money, I'll keep it, but don't know how to reverse the refund process/ Help Leslie Hill ... View more