Quick history: I sold a camera on ebay, listed and described as used, with minor signs of scuffs etc, which had no effect on the camera's functionality. My auction included high resolution photos, too. The buyer bought it within hours of my listing it because I listed it cheaper than other sellers. The buyer is a reseller who saw a money-maker. The buyer filed an ebay dispute, then went to Paypal with a dispute, then escalated it to a claim, saying that the camera was "significantly not as described" (untrue), then that changed to "defective" (untrue), then it changed to "does not function as described" (untrue). None of these are true, and his claim didn't meet a single one of Paypal's requirements for a valid claim. In fact, he met every single Paypal requirement that makes a claim INvalid. Paypal said they "investigated" the claim, and decided in the buyer's favor, but didn't have a single piece of evidence other than the buyer's false claim. How can an "investigation" happen when one side isn't questioned and no evidence is presented? Anyway, I got the camera back from the buyer, and took a video of me opening the box and running the camera through its functions, proving that the claim was fraudulent. Paypal doesn't care and won't even look at the video. Then I sent screen shots of various parts of the video, since they won't look at the video itself, and they still don't care - even with photographic proof that the buyer's claim was fraudulent. It's obvious that nobody investigated anything, and Paypal just took the easy way out and refunded the buyer. What is my recourse?
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