I recently purchased a program through PayPal. I received the normal emails associated with a purchase from PayPal and the merchant. I then received an email which states "We need your help resolving an issue with your account. To give us time to work together on this, we've temporarily limited what you can do with your account until the issue is resolved. I then received one stating "This email confirms that you have cancelled your billing agreement with Microsoft Corporation. No further payments will be made from your PayPal account to this merchant. If you have any further questions about the agreement, or wish to reinstate it, please contact Microsoft Corporation directly." I have never had an account with Microsoft. Another email came. This one states "An unauthorized account activity claim was recently filed against the following transaction. We need additional information from you within the next 7 days. Please log in to your PayPal account and go to the Resolution Center to see the details of this case. There, you can enter any information regarding this case that will help us fight the reversal on your behalf. Using both the transaction ID and case ID was unable to find anything concerning this matter. This morning I received yet another email. This one says "Recently we notified you that an unauthorized activity claim had been filed against a transaction you received. You have four more calendar days to respond to our request for additional information. After that, we will continue our investigation without your input." I am very frustrated! This transaction was a refund of $99 that I did not request and should not be mine. The frustration is that I am unable to find the transaction to respond to. All of the emails look very legit and have no links other than paypal links. And I can't find anyway to contact PayPal! Any help would be VERY appreciated!
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