My eBay customer was only issued a refund for the cancelled item, but not the shipping charge. I authorized the entire payment to be refunded to him, but a fee was taken from his total. (I cancelled so he shouldn't have to pay the fee.) The entire refund was deducted from my account. What happened to the money they took from me and didn't send him??? How do I let PayPal know of this error since everything is computerized?
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