Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in

Le forum de Communauté ne sera plus disponible à partir du 30 Juin 2025. Le Forum de la communauté n’est pas disponible pour les nouveaux messages ou les réponses; les articles précédents restent disponibles pour vérification. Afin de connaître les options d’assistance complètes, rendez-vous sur PayPal.com/HelpCenter

Si vous souhaitez signaler du contenu illégal et contraire au Règlement sur les services numériques de l’Union Européenne (DSA), veuillez cliquer ici.

since ‎Sep-29-2010
Country: United States
Type: Personal
prodigy1
prodigy1 Contributor
Contributor
90
Posts
14
Kudos
1
Solution
Active
Your 10th PayPal Anniversary
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Your 5th PayPal Anniversary
Gregarious
Neighborly
Pioneer
The Return
Sociable
Liked
Ice Breaker
Helper
Friendly
Esteemed
View all
Latest Contributions by prodigy1
  • Topics prodigy1 has Participated In
  • Latest Contributions by prodigy1
  • « Previous page
    • 1
    • 2
    • 3
    • …
    • 9
  • Next page »

Paypal protection on concert (event) electronic ti...

by prodigy1 Contributor in PayPal Basics Archives
‎Sep-19-2021 09:31 PM
‎Sep-19-2021 09:31 PM
I know it's been asked a lot but I know there have been some updates on policy so what's the latest policy on purchase protection for concert tickets if they're electronic aka ticketmaster transfer? ... View more
Labels:
  • Labels:
  • Security & Protections

Re: refund question

by prodigy1 Contributor in Disputes and claims (Archive)
‎Dec-16-2010 11:47 AM
‎Dec-16-2010 11:47 AM
You are correct in that the seller should not need your email address to give you a refund. In fact, the actual refund/partial refund process is an easy bunch of points and clicks. He clicks on your transaction payment and right there is link to do a refund. You click that, fill in the amount to be refunded, click OK and refund sent and done! Simple, fast and easy!   However, there are some sellers that either don't know how to the above refund process or for some reason do not want to and instead will just send you money back. They way you would send money to a friend or to buy something. Thus the request for your email ... although they would have your email address from the originial transaction but if the seller doesn't know how to do an official refund they probably don't know that your email address is already there. Anyways, in the end the result is the same, you get your money back whether he sends it as an official refund or sends it as money to you. The ONLY real difference is an "official refund" all the fees are refunded too but if he just sends you money you get charged fees. Unless he is refunding you some huge amount, the fees are fairly minimal so not a big deal.   So in conclusion you have nothing to lose giving the seller your email address BUT I'd suggest you tell him and educate him to the "offical refund" process because it would save him some fee money. ... View more

Re: Don't know the status of my order

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-23-2010 12:32 PM
‎Nov-23-2010 12:32 PM
It looks like you have done everything right on your end (paid promptly, try to contact seller) so unless the seller has a clear shipping policy that it takes over a week, I would recommend you go ahead and open a claim/dispute on this transaction under "Item not received" and then follow that process. If the item shows up, you can close the case and you're all good. If it never does, you are protected and will at least get your money back. ... View more

Re: Dishonest Buyer

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-22-2010 03:10 PM
‎Nov-22-2010 03:10 PM
Let me clarify, he can always file a case for "Item Significantly Not as Described" but even if he "won" the case, the solution is for him to return the item to you and only then will Paypal refund him. So again, he may be allowed to return the car for a refund but he won't be able to keep the car and money! ... View more

Re: Dishonest Buyer

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-22-2010 03:07 PM
‎Nov-22-2010 03:07 PM
So he filed a Significantly Not as Described dispute/claim in Paypal for just that part of the payment? Are you sure it was not for "Non Receipt" It's a huge difference.   Anyways, assuming it is for "Significantly Not as Described" you should not have to worry, if he is unwilling to return the car, he will not get his refund. Now your payment may be on "hold" until the issue resolves, but I'm fairly positive (unless I'm missing something here) he has no case.   Having said that, you should contact Paypal or the site you sold on and explain the situation and see what there take is. ... View more

Re: fraudulent buyer...?

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-22-2010 03:01 PM
‎Nov-22-2010 03:01 PM
Hi Auntieam (Great Name BTW!). Unfortunately she has a GREAT chance, like 100%, that she will win her dispute and get a refund and there is nothing you can do to stop it. This is a buyer's world. They get the more favorable policy. I'm not agreeing or saying it is wonderful, but it's Paypal policy and if you use Paypal you're agreeing to their rules, their policy. It's the price and risk of business.   Also, her leaving positive feedback is unrelated to the dispute/refund process. BTW, plenty of eBay transactions that have positive feedback have later turned into a dispute. Your scenario is not that uncommon.   So my suggestion to you is contact the seller and if it's worth it, see if you can avoid a dispute (which you'll lose) and see if there are happier more positive alternatives. Maybe you can offer a fair partial refund/discount because of the "broken leg." ... View more

Re: Dishonest Buyer

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-22-2010 02:53 PM
‎Nov-22-2010 02:53 PM
I am sorry to hear about this. So first let me ask, did you get all the money? You mentioned half was Paypal and the other half was direct. So do you have his direct payment? Is he disputing that half or are you saying he is just disputing the Paypal half? One would think he would demand a full refund not half of one...that makes no sense...or is that the issue. He asked for a full refund and you said NO so that's why he is disputing the Paypal half and keeping the car>   Now I've never sold a car but I do know there is no way he gets to keep the car AND get his refund. It's one or the other. So if he is not going to give you the car back, Paypal is not going to give him his money back. It doesn't work that way.    I am still a litte confused though about the half paypal, half direct payment deal.    ... View more

Re: Cancel a payment

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-22-2010 02:39 PM
‎Nov-22-2010 02:39 PM
So first you should offer a little more details about why you want to cancel payment and what the issues are. Most of the folks on this board have an unwritten law of integrity and are not fans of wanting to help folks who simply "change their mind" or have "buyer remorse." If your reasons are legit for cancelling payment, everyone is happy to help. So it would be great if you could offer more info on this.   Having said that, if you made the payment via Paypal, eBay's got nothing to do with your payment/money. So you should call/contact Paypal and go from there. ... View more

Re: Short Refund

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-18-2010 09:53 AM
‎Nov-18-2010 09:53 AM
Is it possible that your $335 refund was partialed out ... $253.50 went to your Paypal account ... $81.50 went to maybe your credit card or bank account directly? Check on that. ... View more

Re: Paypal buyer protection is a JOKE

by prodigy1 Contributor in Disputes and claims (Archive)
‎Nov-18-2010 09:48 AM
‎Nov-18-2010 09:48 AM
If the shoes were the wrong size and FAKE how is that a Paypal issue? That's a merchant/seller issue. Why can't you just contact the merchant/seller and exchange the size or ask for a refund? Paypal was just the entity you used to send payment, they didn't sell you the item.   Having said that, the "benefit" of using Paypal to send your money is they do offer some protections ... well actually only one ... if you never receive the item. They do not at this time protect for quality of goods (item not as described) for a NON-eBay sale. What can you say? That's there policy. You use Paypal, you follow their rules. There is good news though, Paypal is on the verge of enhancing their protection policy and even non-eBay sales will be protected for item not as described (it already is in place for Paypal in the UK).   Finally I do have one suggestion that might help you specifically in this case, assuming the money source for your Paypal payment was your bank or credit card, you should contact them and try to file a dispute/claim with them. They often have protections as well and it is completely independent of Paypal. Many have had success going that way. I personally had one experience where Paypal could not help me but I contacted my bank (Chase) and they were able to offer me a refund because their policy allowed it. Good luck  ... View more
  • « Previous page
    • 1
    • 2
    • 3
    • …
    • 9
  • Next page »
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros