PayPal Community

Hi @notslow and @manju_,   Thank you both for your posts! Welcome back, @notslow!   The addresses you're referring to were likely added during checkout on a merchant's site. They get saved in the background to your account as gift addresses, but do not show in your profile dashboard. They do, however, show as options in checkouts on various merchants' sites. To have them removed, please contact Customer Service and let them know that you would like to remove some gift addresses. They will want to know the specific addresses to remove, so if you can make a note of the ones to be removed, that would be handy.    I hope this helps!   Olivia   ... View more

I finally found a solution for deleting the previous old "Ship to" address Paypal has previously saved. Go to a website that supports Paypal Checkout (e.g. Neiman Marcus). Add something into the shopping cart, and in the checkout page, select Paypal Checkout. Then you'll be prompted to select your shipping address from a list Paypal has saved from previously. There is a "Delete" on the top of the address list, which you can use to delete any addresses in the list as long as it's not the one currently selected.   Note that this might not work on every website since some websites gives you a dropdown list to pick the shipping address, with no delete option. Neiman Marcus was what worked for me.   Thoughts: Currently, we are only able to change billing address in user profile/setting page as we've all noticed. And I think the inability for a Paypal user to remove shipping addresses (some of which might be old and no long applied) in user profile/setting page might be a violation of Paypal's own privacy policy, since theoretically users should be able to control the information they have given to Paypal and correct it. Having all those old addresses saved and not giving us an option to easily change them is also super creepy. Paypal should really change this bad practice, be it intentional or just by a design oversight. ... View more