I had the same problem 3 or 4 separate times today. One time I ended up loosing my entire explanation. The second time I ended up copying the explanation in MSWord to save it. Since I couldn't add a note, I decided to attach the Word document in the Upload files section. I wouldn't let me add a .doc file, but it will a .pdf. So what I did was save my explanation as a pdf and uploaded those files. Now I get to wait and see if this works and I have success with this dispute.
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