@kernowlass You are being rather condescending to what is clearly an ongoing problem. I recently got scammed via the friends and family route, and I find it infuriating that you try to hide behind their terms and conditions, and then choose to blame the consumer. If there is a loophole that scammers are repeatedly abusing, it should be on the company to close that loophole. I was told to choose the friends and family option, I even wrote 'friends and family' under the notes section, because I never knew it was a thing. I've barely used PayPal over the years, and the only times I have, it has never been anything that had me choose an option. When it popped up, I felt excited I found it and simply clicked it. Nothing more to it. People do not realize the ramifications of their action until after it has become apparent it is a scam, and a well-known scam at that. You are saying that it should be on the consumer to read all of the fine print in every single document and, yet you know full well you don't do it yourself. This is actually becoming a problem in the courts, and some countries are striking down terms and agreements when they expect too much of the consumer, or there is an implied right that should be apparent to protect the consumer. If such a course of action is a known way for scammers to rip someone off, why can't PayPal realize that, "Hey! You've never sent money to this person before!" and pop up a message that says, "This is a tactic for a common scam. Are you sure you want to proceed?" Or maybe they should make the option only pop up after a number of transactions with someone? Or maybe make the option harder to find, rather than pop up straight into your face? The worst part of all this, is that a lot of the people here commenting claim to have proof they were scammed, some with as much evidence as the scammer saying, "Hahahaha. I scammed you! Now you can't do anything about it! Hahahaha." How much clearer proof could they possibly ask for? The case is open and shut by self admittance of the scammer. But when they bring their cases to PayPal, they are met with a shrug, a finger pointing to a few key lines, and someone like you saying, "You're so dumb! You should've read it! We're just going to let them keep scamming people, because there is clearly nothing we can do on our side to end something like this!" At the very least, PayPal could file charges with the proper criminal branches and freeze that person's PayPal account because they are scammers. I mean, if they're doing it to thousands of people a year, there's no way they're "Friends and Family" to thousands of people! But again, this logic is met with PayPal simply wiping their hands of the whole issue and saying, "It's not my problem. Y'all just dumb. Better luck next time suckers!" At the very least, there should be some way to escalate it to a criminal matter if it is blatantly obvious it is a scam, and that this person routinely scams people that are just as clueless. It can't be that hard for a body like PayPal to do that. What I don't understand is why they haven't already fixed this issue, and your covering for a negligent company isn't making anything better. In fact, I'd say it only works to infuriate people even more and form bad opinions of the company. Myself? I doubt I'll ever use PayPal again because of this and I can't be the only one.
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