PayPal Community

Hi , I am reaching out again to share my frustrating experience and seek assistance. After contacting my bank (CIH BANK), they provided me with a clear solution to complete my refund. They explained that I need an ARN code (Acquirer Reference Number)—a unique 23-digit number assigned to Visa/Mastercard transactions—to track the transaction and finalize the process. However, after contacting PayPal with this information, I was told: "PayPal has received several complaints in the last 24 hours regarding hidden cards, particularly those linked to CIH Bank, Africa Bank, WISE, etc. We are actively collaborating with Moroccan banks to address these issues." While this response acknowledges a larger issue, it does not resolve my specific case. I have been fighting for my refund since October 21, 2024, and despite presenting a viable solution, I am still without my money. Adding to my concern, my VISA card is set to expire in 2025. If this situation isn’t resolved soon, the complications will worsen, leaving me in an even more difficult position. This entire experience has been incredibly disappointing, especially as a loyal eBay and PayPal user. I am now beginning to feel that PayPal is withholding my money unfairly. It’s deeply concerning that customers like me have to endure such difficulties to retrieve their funds. I am urging PayPal to take immediate action and provide the ARN code required by my bank. Any advice or support from the community would also be greatly appreciated. ... View more

So, does this mean PayPal has stolen my money forever, and there's nothing I can do? ... View more

I contacted them, but they keep replying with the same message and no solution.   ... View more

I am writing to express my frustration regarding an unresolved issue. PayPal withdrew $257.91 from my credit card on October 21, 2024, but I have not yet received the refund. I have attached pictures as proof to support my case. I have taken multiple steps to resolve this: Bank Confirmation: My bank confirmed that PayPal is responsible for sending the refund directly to my credit card linked to PayPal. eBay Support: I contacted eBay support, and they confirmed the issue is on PayPal's end. PayPal Support: I reached out to your support team by phone, but the problem remains unresolved. This amount represents a significant salary in Morocco, and the lack of resolution after nearly a month has been extremely stressful. I trusted PayPal, but this experience has shaken my confidence in your service. I urge you to take responsibility and address this issue promptly. Please investigate why my refund has not been processed and ensure the funds are returned to my credit card without further delay. ... View more

Hi, after waiting, PayPal responded to my email and sent this: --------------------------------------------------------------------------- Dear Younes Ouma, Thank you for contacting PayPal Customer Support.     After reviewing your account, we found that transaction amount $257.91 USD   is an authorization and not a refund to your credit card. An authorization is a temporary hold of money and not a completed charge. Please contact your credit card issuer to request they release authorization [Secret info]  as we cannot complete it. It is my pleasure to assist you. Thank you for choosing PayPal. ---------------------------------------------------------------------------   As you can see, this is poor service. After contacting PayPal by email, phone, and even asking the community, each person gives different information. I don’t know what to do. This is unacceptable; PayPal is holding my money, and I can’t find it or get it back in my account. I contacted my bank, and they confirmed that PayPal is responsible for refunding my money. Now, it feels like PayPal is playing games with ebay customers. This is unfair, and I want my money back😡😠.   ... View more

Hi, I’ve contacted PayPal support, and they said I need to wait 30 days from the refund date, meaning from October 21 to around November 20 or 21. My bank also confirmed today that I haven’t received any refund from PayPal yet, so I’ll wait until then.    I see other people with the same issue, waiting over 30 days without receiving their refund. If I encounter the same problem, where can I go to get my refund? It doesn't feel fair. ... View more