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since ‎Oct-08-2024
s0lace
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Re: Undisclosed total amount

by s0lace Contributor in Security and Fraud
‎Oct-14-2024 01:28 PM
‎Oct-14-2024 01:28 PM
Hello! PayPal closed my dispute in favor of the seller. PayPal states that the "details as to when the billing agreement would be charged was disclosed." However, my issue was that the seller did not disclose the total amount being charged to me in the PayPal checkout page. Is there anything else I can do? Is there a government agency I can contact to get this resolved? I'm not well versed with US consumer laws but Section 5 of the FTC Act talked about deceptive act or practice. Thank you! ... View more

Re: Undisclosed total amount

by s0lace Contributor in Security and Fraud
‎Oct-08-2024 08:54 AM
‎Oct-08-2024 08:54 AM
I just realized the total amount after completing the transaction for a digital product.  I didn't open the products or the website of the digital product at all. At checkout on the merchant's website, it only mentioned a "$10 annual plan," and I overlooked the fine print. When I chose PayPal, it didn’t display the total amount; it only showed my credit card, the option to use my balance, and the merchant's name. I assumed the final transaction would be confirmed on the next page, but instead, it said the transaction was completed right away. Now my PayPal balance is gone, and my credit card was charged. I escalated the issue with PayPal a month ago, but there’s still no resolution. Does this take long to resolve? I'm looking into contacting the FTC regarding this. I was charged $120. It may not be much to some, but that's a lot for me. ... View more

Undisclosed total amount

by s0lace Contributor in Security and Fraud
‎Oct-08-2024 08:19 AM
‎Oct-08-2024 08:19 AM
I recently encountered an issue with a seller who didn’t disclose the total amount during the PayPal checkout process. Now, they’re refusing to issue a refund. 1. What steps can I take if a seller doesn’t want to refund me under these circumstances? I already escalated the issue with PayPal and it's been more than 30 days and the issue is still open. 2. Is there a specific PayPal rule or guideline that addresses the requirement for sellers to disclose the total amount before completing a transaction? Any advice or insights would be greatly appreciated! ... View more
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