I had disputed an a charge from a company I canceled my account to over 3 months ago. Paypal said it could take several days because they needed to reach out to the seller and get a response. The charge was almost $100 and I needed that money, as I was not supposed to be charged and didn't account for it. I decided to try disputing it through my bank (I thought because it was a charge through PayPal, I would need to do it through PayPal) and my bank immediately refunded the money and if they came back saying it wasn't approved, they debit the money. So, a few days later PayPal approved the refund and I saw it in my account. It was pending, so I assumed, since they have access to my bank account info, they'd see it was refunded and debit my bank where they credited. Instead, they debited my PayPal account, so now it's negative and placed my account on hold for "possible fraud" because my account got debited for money and now it's negative. Which I don't understand how this was something they did and immediately placed my account on hold. Anyway, I went through each of the promts, completed all of them, but the one that says "resolve negative balance" has the green "resolve" button like I haven't completed the promt. When I click it, it says, "you have already resolved your negative balance"........so......how can I get my account off hold?? I tried to chat with the AI thing and it doesn't even understand my simple text saying, "account still limited after I resolved all promts". It just kept giving me messages about specific payments on hold.....how do I get my account fixed? This also was only an issue because of how PayPal decided to debit the money. They credit my bank, but debited my PayPal. They then sent an email saying something about them debiting the account because they noticed my bank already took care of it, which was fine. All in the same 60 seconds of that email, I get another one saying to "please resolve the negative balance in my PayPal", then the next was they're "putting my account of hold" and another ones, but it doesn't make sense. They gave me less then 60 seconds to resolve the negative balance that THEY caused! Why didn't they debit my bank account where they credited it? Anyway, how do I fix my account? Anyone know? Thank you!
... View more
