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volumnus · ‎Jun-13-2024

After several hours of frustration, I was finally able to convince an agent from Paypal to get on a three-way call with FedEx and me. FedEx admitted on the call that the package was not delivered to me. It was sent to someone with a different name from mine. It was also not delivered to my address. It was delivered to an address in my city with the same zip code, but it was not delivered to me at my home address, the only address I have on file with eBay and Paypal. Finally, the size of the package suggested it did not contain the product I purchased. At that point, the agent reopened the case and decided in my favor. I received an email saying I would be refunded the full amount. The Paypal agent says Paypal will investigate the seller for committing fraud.

volumnus · ‎Jun-13-2024

I honestly think Paypal and eBay are complicit in this tracking number scam. They get their money either way. The fact neither eBay nor Paypal will even check the address to make sure the package was actually sent to the only address I have on file is preposterous. I think I will probably have more luck doing a chargeback through my credit card company. I'm going to visit our local FedEx tomorrow. I'm going to try to get an employee to write something for me in a document with a FedEx letterhead stating the package (tracking number) was not delivered to my address. Hopefully, armed with that, my credit card company will be able to negotiate with Paypal. Thanks for your help. It's mind numbing to think that you could buy an expensive bumper for your car on eBay, and the seller could send a baseball card in an envelope to an address in your zip code and upload the tracking number for the baseball card to eBay. You wouldn't get the bumper or the baseball card, only the bill, and eBay and Paypal would gladly take their cut but not offer you any help whatsoever.

volumnus · ‎Jun-13-2024

I purchased a soundbar system on eBay. The seller uploaded a FedEx tracking number to eBay. The tracking number was for a package sent to a different address. The package was not sent to the only address I have on file with eBay and Paypal, which is my home address. As far as eBay and Paypal are concerned, the tracking number is the only proof they need that the package was delivered to me, even though it was sent to a different address. As far as FedEx is concerned, they can't help me because I don't know the address to which the package was actually sent. Since my address is different from the address to which the package was sent, they won't tell me anything about the package. My credit card company told me the charges are still pending and won't let me start a chargeback yet, but I plan to do that as soon as possible. Does anyone have any other advice for me?

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Can anyone provide guidance for how to proceed aft...