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since ‎May-22-2024
Country: United States
Type: Personal
veilside2celica
veilside2celica Contributor
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  • Latest Contributions by veilside2celica

Re: THEFT FRAUD REFUND Buyer opened case w/ merch ...

by veilside2celica Contributor in Security and Fraud
‎Jul-25-2024 09:42 AM
‎Jul-25-2024 09:42 AM
It was a total **bleep**show the likes of which I have no idea the full details.  The buyer got the bulk of his chargeback, I guess he had an $80 PP balance so originally that was all that was refunded.  Then he allegedly called his bank and told him to send it back to me.  He ended up getting the bank to send me the original payment and he paid again while that was pending.  I gave him his double payment back.  Got lucky with someone allegedly honest [how it even happened to begin with is beyond me as I have conflicting stories from PP and the buyer].  But I was paid for the merch and definitely no thanks to PayPal. They offer 3% fee G&S but that 3% is supposed to cover sellers as well as buyers BUT flat out doesn't.  There is no way for a seller to get PayPal to cancel a fraudulent refund that the buyer initiates through his bank which directly violates the seller protection of the fee agreement. ... View more

Re: THEFT FRAUD REFUND Buyer opened case w/ merch ...

by veilside2celica Contributor in Security and Fraud
‎May-22-2024 09:58 AM
‎May-22-2024 09:58 AM
ALL I HAVE RECEIVED FROM "CUSTOMER SERVICE" - Seller protection does cover the transaction. However, Buyer reported the transaction as unauthorized, and the case was closed in buyer's favor. As the dispute was filed outside PayPal, the complete decision is made by their card issuer. ... View more

THEFT FRAUD REFUND Buyer opened case w/ merch in t...

by veilside2celica Contributor in Security and Fraud
‎May-22-2024 09:53 AM
‎May-22-2024 09:53 AM
I have a football card B/S/T hobby.  I sold 2 cards using Goods and Services.  PayPal took their standard 3% fee.  Well, two days after shipping the package, the buyer initiated a refund through his bank.  The buyer has been in communication with me but I can't get what has actually happened straight from what he says and what PayPal says.  ALL I CAN TELL YOU IS THAT THE BUYER HAS THE MERCHANDISE AND MOST OF HIS PAYMENT AFTER OPENING A REQUEST THROUGH HIS BANK WHILE THE MERCHANDISE WAS IN TRANSIT VIA TRACKED USPS SHIPPING. As the cards were in transit, the buyer alleges that he had to freeze his bank account when he experienced a mail theft the week prior with another seller [TOTALLY UN-RELATED TO ME AND OUR TRANSACTION].  The two cards in a single package were delivered, were confirmed delivered by at least 3 PayPal representatives, and yet his bank was able to successfully withdraw around 70% of the payment from my account.  SO FAR, THREE CALLS TO PAYPAL HAVE DONE ABSOLUTELY NOTHING.  I have no open cases.  On the phone, they have only said, "We're looking into it" and "We'll get back to you."  THERE HAVE BEEN ZERO SOLUTIONS WHEN EVEN DEALING WITH SUPERVISORS AT PAYPAL. From what I can tell, it is 100% possible for a buyer to freeze his bank account after sending funds and get his money back.  In my instance, I can not figure out how I only have $80 of $295.00 sent.  PayPal DOES NOT have seller protection from fraud is the biggest learning experience I have taken from this.  At this time with zero resolution going on weeks later, I have to kick this company to the curb and ask what agency to report this theft. After 21 years of using PayPal, I have had enough of this one terribly handled situation that again has resulted in theft from my account and ZERO protection, ZERO resolution, and ZERO care given to an obviously wronged seller. My question is what am I supposed to do?  The shipment has been confirmed as delivered going on 2 weeks now.  The buyer has the merchandise and the bulk of his payment.  PayPal is uncommunicative, unhelpful, and not resolving what should be a simple confirmed case of merchandise delivered.  Again, after years of B/S/T I have never had an issue but now the buyer has the merch and his funds.  PayPal is so G.D. M.F. ing useless on the phone that I feel like I'm talking to broken English eBay reps in the Philippines.  It seems that I may have to try other payment mediums as PayPal is okay with theft from their long-time, good-standing users.  Since I can't get PayPal "customer service" workers to do their jobs and resolve the situation, what legal recourses does one have in this situation that is beginning to look more and more like theft and fraud?  How can a seller be shown to have delivered the merchandise and simultaneously have his payment effectively stolen? There are so many questions and I have received ZERO solutions and answers from the various "representatives" and "supervisors." ... View more
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