Hi, this is my first time posting here. So apologies in advance if I make a mistake. I want to make a formal complaint to PayPal credit. Reason for this is because I have a dispute with the seller in which PayPal sided with the seller. The seller is not refunding me for a service I am no longer using and PayPal are not helping. So I want to make a formal complaint and if take it to the Financial Ombudsman. I've tried calling PayPal credit but the customer service said they don't take complaints over the phone. I've tried also doing it online and I go through the process until it asks me my complaint reason. I click "other" as they don't have one related to disputes. I'm then taken to PayPal assistant in which I type "complaint" it then tells me all agents are offline and to contact them during business hours. I've been trying for a week to submit a complaint. If somebody can kindly help please thank you.
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