I never received an item in the mail but because seller included VIP benefits at $0.00, I'm unable to dispute. Chosing the option "I never recieved an item" opens up a checklist of all items included in the order. First line is the item I bought at original cost, second line is the free item. I'm forced to click both to proceed. On the second page I have to enter the desired refund amount. I cannot leave the VIP benefits at $0.00. But I cannot enter an amount either (warning says "cannot exceed $0.00".) I tried altering my price to even out (example: item costs $35.00, so I made item $34.00 and VIP $1.00) but nothing works. I am unable to move forward with filing a dispute. Is there any way around this? Any help would be great.
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