I just had a horrible experience with a paypal employee today (Dispute) who basically sarcastically responded to my question/request with “we are going in a circle” I have answered a dispute within the deadline on your app, and mede a comment in the commentbox, there were no other options. so I thought everything was ok. Then I get an email that you have closed the case. so I call the customer and get an employee on the phone. Who keep claiming that I have not done as I should., even though there must have been a tecnical problem with the app as she explain. That I dragged it to the last minute, so it's my own fault. I try many times to explain to her. that I believed in good faith, that everything was as it should be, since there was only a field for a comment or answer, and it has saved the comment, so I cannot know that the matter has not progressed futher, since there was nothing else to look at the page. I asked for contact with her supervisor, but she denied it and hund up. Its ok if she don't like the job. However, this unprofessional and errogant behavior shouldn't be tolerated by Paypal. I would like to email/contact someone but heard that these complaints are often ignored. Suggestion? Advice?
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