Hello @Elhaddad, Welcome to PayPal Community Forum and thank you for posting! I am sorry to know about the trouble you're having while logging into your account. As per the information that you have shared, I understand that you want to upgrade your account. Generally, to upgrade your account, you will need to contact PayPal Customer Support as @kernowlass mentioned as this can't be completed from your end. It is possible that the issue might be due to the glitch or could be because you've requested to upgrade you account to Business. In this case, I would recommend you to submit the request details and then try again to see if that works. Regards, Ayesha
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