Hello @jjy00n and @LEJ512
Thank you for writing in the PayPal Help Community!
Sorry to hear that you're not able to update the tracking information to get your funds from hold. It could be a temporary error and such situations can be resolved by clearing your cookies, history, cache, etc. from your browser or trying with a different device/browser If the issue persists, I recommend you to contact the PayPal support team to get your information added to any of the open tickets to help the concerned team resolving the issue. Support is also available through social media pages and you can also try messaging the team through Facebook, Twitter and Instagram pages.
I hope this information helps,
Bindu
... View more
