I bought 8 items from a seller, 6 of them had a 3x2 discount. The had an out of stock item and didn't want to refund it sinxe it was "the free item" so I canceled 3 items of the value of 14.73€ but with the 3x2 discount i only paid 9.98€ for the 3. After receiving the items, they only refunded me 4.99€ saying that the 2 other items were free and they would not give me money for them. I opened a dispute for item not received and paypal close it saying that since it was a pick up from store I was not eligible. I then changed the case to "missing refund" which is true since I am missing 4.99€ of my refund, but again paypal after mamy days just closed the case (without even notifyin me) saying that the billing was right, even tough I provided multiple proof that the amount I should get back is 9.98€ and not only 4.99€. I talked to the customer service and they saying that i filed for the wrong case, and that I should have opened a case for "item not as described missing item", I explained that that was the first case I opened and that they still refused to refund me and now they just stopped naswering me. Is there anyway to get my money back?
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