Update: To research your charges, dont go to Paypal (worthless on helping with this). Instead email: paypalsupport at shipstation dot com directly. I got an answer. They researched the charge and found that it was a "customs or duties taxes" passed back to Global post (international shipment). Here is the rub: I ship international all the time. Duties are the responsibilty of the customer, not the vendor (me). BUT, in the fine print of GLOBAL post service is the following: by using this service "You also get to pay taxes and duties on behalf of your customers". This then gets passed back to you. This is WRONG but because they pre-screen packages before shipment, this is their agreement with these countries. So, there are two things to learn from this: #1 do NOT use GLOBAL post unless you want customer charges to go back to you (the $9.95 charge was for a $70 sale!) (use USPS directly) and #2 Shipstation (Auctane) will never tell you what these charges are for - you need to write to them for their research. So the next time you get a "random" charge - it is probably "legit" BUT you need to go see what it is about. For the money we pay Paypal and Shipstation - shame on them for not disclosing what charges are for - just makes for bad everything. You can print a lable but cannot tell me what a charge is for? Off to cool down. Hope this was useful!
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