paypalsupport at shipstation dot was the way to go. I received very good support and the reasoning behind the charge was easy to understand. A connection with the exact shipping label and extra charge was offered. I did not have this information before. I had selected $10 for a shipment from USA to UK. I don't know why such a low rate came up for an option but I should have known $16 to $18 was more in the ballpark for any package up to 8 oz. The additional $6.98 was to cover the difference. Lesson learned, if it sounds too good to be true it likely is. The only fault I can find is that when an additional fee is posted weeks after creating a shipping label the original label purchase should be noted. To find out details on a sudden Shipstation charge go to paypalsupport at shipstation dot. Hope this is helpful to others.
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