Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Sep-21-2023
Country: Canada
Type: Personal
flyingsquirrel
flyingsquirrel Contributor
Contributor
2
Posts
1
Kudos
1
Solution
Liked
Helper
Ice Breaker
The Return
Active
View all
Latest Contributions by flyingsquirrel
  • Topics flyingsquirrel has Participated In
  • Latest Contributions by flyingsquirrel

Re: Returned item claim get deny because of .. the...

by flyingsquirrel Contributor in Security and Fraud
‎Sep-21-2023 11:46 AM
1 Kudo
‎Sep-21-2023 11:46 AM
1 Kudo
I contacted paypal through phone and they told me the zip code is not matching with the zip code of the return address they provided. It is very strange because I can see the zip code from my waybill and it is match. However on the Canada Post tracking page, it shows a slightly different zip code. I called canada post and they have no clue. I guess after the parcel is in China, it is handled by China Post and the way of their postal system and postal code is very different from the concept of north america. Anyway, I did my research and found that in China, the zip code works a bit like the States. In the US, they have the 5 digit zip code and then after that, they have some number to show the district. But you can totally ship with just the 5 digit zip code with no problem. In China, it is very similar. They have the zip code end with 000 to represent the province and then use the last 3 digits to show each specific district. In the return address they provided, they gave the general zip for the province, which is still fine to receive the package. But when they scan at the final destination, it will show the district zip code in the scan. As a result, it will not match with the shipping zip since China use the last 3 digits for district instead of adding on some extra numbers that the north americans familiar with. The AliExpress people know this and they make use of this to systematically scam the paypal system. They can give you the district zip code, but they decided not to. Hey, they can get the item and avoiding a refund. So, they decided why not. I am sure this problem's been there for a long time, and there is no solution in sight. Shipping from NA to China is not cheap so most people will not ship it back. If they do ship it back with the general zip code, the claim will be denied. So it is a total win for the seller in China. In my case, I am luckily enough to have an understanding agent and granted me the refund when I appeal. I really appreciate it and I hope the information I put here will help others to notice this zip code problem and be armed with it. Next time when you ship back to China and see 000 at the end of the zip code, be very careful. You are very likely not going to get a refund without a fierce fight. Cheers. ... View more

Returned item claim get deny because of .. the tra...

by flyingsquirrel Contributor in Security and Fraud
‎Sep-21-2023 07:40 AM
‎Sep-21-2023 07:40 AM
I opened an dispute through paypal and returned an item back to china following paypal's instruction. I upload the tracking number and picture of the waybill on the box. I checked with the tracking info and the item was delivered. I send the link to the tracking to paypal again to remind them the item is delivered. A few days later, I get a refund deny claiming that my tracking info I provided was invalid. I was shocked! Now I lose the money of the item and the over the roof shipping cost shipping the item back to china. Why would paypal do this? Did a human actually looked at it? Or is it their system auto deny? What can I do to resolve this? Is it hard to get the case open again once it is closed? ... View more
Labels:
  • Labels:
  • Disputes & Chargebacks
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!