Hello @Keithh77, Thanks for visiting the PayPal Community! I'm sorry to hear you haven't received any updates from PayPal yet. It sounds like you might have opened a dispute; is that correct? If so, you can reach out to Customer Support through one of these options to request an update if you don't see anything in your PayPal Resolution Center. If you still need to file a dispute, please review these instructions in our Help Center. I hope this helps! - Meghan
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