Hello @gracetabitha and @Jiffer88
Thank you for writing in the PayPal Help Community!
@gracetabitha I see you're looking to reopen the closed case to report the over charge. You can choose to a dispute with PayPal or with your card issuer, but can’t do both at the same time or seek a double recovery. If you choose to dispute a transaction with PayPal and we decide against you, you can dispute with your card issuer later. More information about PayPal purchase protection policy is available in this page. I recommend you to contact the team to request an appeal for the overcharge towards the transaction to get the full refund.
@Jiffer88 Sorry to know that you're not able to view the case in the resolution center of your PayPal account. I understand that would be upsetting! Please do some troubleshooting like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device to see if this works. Here's the article with the steps to upload the documents for a dispute : How do I upload a document for a claim? If the issue persists, please get in touch with the support team to look into this further.
Contact options to reach the support team can be found in this article : How do I contact PayPal customer service?
I hope this information helps you,
Bindu
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