I opened a dispute as I did not receive a service. Everytime I went to check on the status, it simply advised that I did not need to do anything as Paypal were looking into it. Without any prior warning, i received an email to say that Paypal had closed the dispute as i had not escalated it by a certain date. At no time whatsoever was i alerted to the requirement to escalate. I have been trying to speak to customer services or find an email address to contact to discuss further but feel like i go down a rabbit hole everytime i try to make contact or speak to an actual person within Paypal, or find a resolution on the myriad of options on the website!
I had 2 transactions with the same seller one of which was successfully refunded but that was because i literally chanced upon the escalate option when checking the status of the dispute. I was unable to find a similar escalate option on the second transaction despite checking a number of times which i find bizarre!
Any advice would be greatly appreciate but please please please dont tell me to contact customer services or the online chat as i have tried this a number of times!
Can anyone please help ???
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