I tried to book a ticket with British Airways on 7th July. I chose to pay by PayPal credit. BA’s system stopped working and the transaction never went through on their side. They didn’t issue a ticket and my transaction was “pending” on Paypal for 5 days. BA never sent me an email confirming a booking and they didn’t debit me any Avios points for the transaction. Over the next few days, I booked, two one-way tickets with BA and for that I paid £183 for one sector on paypal and the other sector on my credit card. I kept checking my PayPal credit account for the original £140 expecting it to be removed from pending and instead on 12th July it was approved as a transaction, and BA via Paypal took £140 from me. I spoke to 6 different people at BA and all they kept asking me was what my PNR number is!?!? I don’t have one. So they told me to contact PayPal. I raised this as a dispute and PayPal have tonight emailed to say they have ruled in BA’s favour!?!? Paypal have facilitated BA stealing £140 from me. I have absolutely nothing to show for this debit. I have no PNR, no ticket, I have nothing from BA that relates to the £140 that I now owe. PayPal emailed me this evening saying that my dispute is closed! I am now unable to dispute their decision and I just have to accept paying BA £140 for nothing? Two big business stealing from someone unable to challenge this decision. Paypals website gives no opportunity to question a decision. None of their “help topics” help you find out what to do if you dispute something and PayPal rule against you.
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