Hello @DeannaLA, Thanks for joining the PayPal Community! I'm sorry to hear you didn't receive the promotion offered in addition to being charged on both your PayPal Credit and your Debit Card. In regards to the promotion, please grab a screenshot of the promotion when reaching out to Customer Support next. You can find a few ways to contact them through our Help Center here. If you haven't tried contacting Customer Support through one of our Social Media channels, I might suggest attempting there. You'll be able to send them the screenshot to review with you right away. Regarding the fact that you were charged twice for the same payment, I apologize that you were advised to contact your bank. I recommend that you file a Paid By Other Means billing dispute and include a statement from both your PayPal Credit account and your bank that shows you were charged at both places for the same item. You can learn how to file a billing dispute on our Help Center here: How do I report a billing issue? I hope this information helps you receive a refund for one of the charges! - Meghan
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