Thanks for your reply @samitamimi,
I'm sorry to hear you're still running into issues with this payment. It sounds like you may have checked out as a guest on PayPal instead of with your PayPal account info.
In this case, I would recommend reaching out to our Customer Support teams for further support. They should be able to review what options may be available.
My apologies for any inconvenience this may cause,
- Jon K
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