Hey @uohero, Good to hear that you won the dispute! The statement means that the buyer may also approach their financial institution to dispute the charge again. When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund. A chargeback isn’t the same as a PayPal claim. The chargeback process is initiated outside of PayPal, between the card issuer and their cardholder. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome. You can learn more about chargebacks here. Best wishes, Bindu
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