Hi all, Thought I would provide an update. I realize the world has changed and several of you out there believe social media is the solution. I would offer that social media has a lot of value but comes with its own boatload of problems. Maybe I will try it and see if anyone out there responds. But, back to my update. Recap: Item ordered 4/17/23; erroneous tracking number (fraudulent?) provided by seller. eBay (relying on the erroneous tracking number) said it was delivered, PayPal endorsed eBay’s assertion and now AMEX says PayPal and eBay say it was delivered so my case is denied! I asked if anyone called FedEx as I requested to find that the tracking number was not associated with my name or my address. The answer is no! According to my research, it is a growing scam! Here is how it works. The fraudulent seller advertises a bogus product on Ebay. After a few days, they provide a tracking number fitting the timeline and delivery to the buyer’s zip code. Since no one at Ebay, PayPal, or AMEX investigates beyond seeing a tracking number marked delivered, the crook has several weeks, months, or more, to take the buyer’s money and run. While I am living proof that it happens, I hope to change that trend! The chat feature is useless in cases like this as it is programed for yesterday’s problems! I’ve successfully found a few real people who recognize the error and submit or resubmit the dispute. Unfortunately, the dispute department (is that the weak link?) does not read the documentation or simply signs off that the tracking number says the product was delivered! Cha-ching...the bad guy wins! Given that I was told again today that AMEX sides with eBay, PayPal and the fraudulent seller and I am once again being charged for my un-delivered order, I reached out to FedEx again. While they reinforced that they cannot give me information in writing as I am not the seller or receiver, they also reinforced that they CAN share with ebay, PayPal, and AMEX but I guess, no one asked! Next step: report it to their abuse at their domain email. I still find it hard to believe that this easily verified, simple case is going unsolved and generating so much income to criminals! Why is it no one investigates? Is it that they just don't care? What's up with that?
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