Hi @KaylaMiddaugh
Thank you so much for the update. I am sorry to hear that your account was accessed but glad to hear the funds are on their way back to you. It sounds like you have taken all the necessary precautions which is good. Just be sure to always keep your password for PayPal different from any other password 🙂
@Courtneyll I do regret to hear that this has happened to you. When your account is being reviewed and the transaction are being investigated, we will look for any unauthorized access or activity. There are times when we are unable to find anything which is why a claim would be denied. You do have the option to have it reviewed again as we are all human and something might have been missed. If you contact us directly via the help and contact link we can offer further assistance.
Please feel free to keep us updated as it may help other users,
Thanks
Paula
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