Very grateful for the responses! Did you open a dispute for item received but not as described? Did you escalate to a claim? Did paypal find in your favour? Did paypal tell you to return the item back to the seller, trackable to prove delivery? Does tracking show the item as delivered and did you provide paypal with the tracking number? The answer to these questions, except the last one, is Yes. All communications occurred on paypal, during the dispute. The answer to the last question is the item is not delivered but I provided the tracking. Paypal made their decision based on the item not being delivered. The item is still in transit and has been held up for a few months. My suspicion is the delivery address is false. I nevertheless followed paypal's instructions to return the item. To be clear, paypal provided the address. "If you have pdf of return label or photo of the return postage label on the package before sending, that could be helpful evidence." I do have this evidence, as well as the USPS receipt, and the tracking number is valid for another year. Thank you for the advice. It seems like the only option is to call them, which I have never had luck with. Paypal is very rough in certain situations. Honest people are the ones who lose out, and it's very frustrating when paypal seems to side with the bad guy. Thank you again!
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