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since ‎Mar-27-2023
Country: United Kingdom
Type: Personal
drrbr1
drrbr1 Contributor
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Re: Cannot receive validation code/security code f...

by drrbr1 Contributor in Managing Account Archives
‎Dec-15-2023 08:28 AM
‎Dec-15-2023 08:28 AM
Sorry but I cannot help further. I contacted iDmobile and after several attempts they notified me that the issue was resolved and it has been since. ... View more

Re: Cannot receive validation code/security code f...

by drrbr1 Contributor in Managing Account Archives
‎Dec-15-2023 03:19 AM
‎Dec-15-2023 03:19 AM
My issue was resolved by the network provider iDmobile. Apparently it is a network issue. ... View more

Re: Cannot receive validation code/security code f...

by drrbr1 Contributor in Managing Account Archives
‎Mar-31-2023 10:45 PM
‎Mar-31-2023 10:45 PM
Hi Mujahid7   Thank you fror your reply. However,  my current situation is as follows: 1.   Paypal Customer Services advised that I had to close my long standing (20 years) Payapal account and open a new one with a different mobile number.  This I did using my wife's mobile number which is on a different network and the only other number avaiable.   This is not ideal!  No two factor authorisation has been activated.    2.  I have tried to  add/change to my mobile number in the account but Paypal sends a Validation Code which I cannot receive, so I am stuck with my wife's number. 3.  iD Mobile Complaints were in touch yesterday and have promised a further response in the next 48/72hours.  We shall see.     ... View more

Cannot receive validation code/security code from ...

by drrbr1 Contributor in Managing Account Archives
‎Mar-27-2023 03:46 AM
‎Mar-27-2023 03:46 AM
Hello all   I believe this is an old topic but I have yet to see a resolution which works for me. Recently changed to iD Mobile (mistake?) and could not receive Paypal Account Log-in code for two factor authentication.  OTP's from other organisations received without issue. Ended up on Paypal's advice and with Paypal's assistance closing account (after 20 years) and opening a new one using my wife's phone number (different network) - not ideal!  No two factor authentication yet-daren't risk it!  I cannot change to my number because Paypal sends a validation code which I cannot receive! Sessions with iD Mobile Customer services have proved fruitless so far and Formal Complaint lodged - not hopeful.   With Google search I have noted others with this issue but going back several years but allegedly resolved via PM from iD Mobile. If it's such a long standing issue I cannot understand why either Paypal or iD Mobile have not resolved it - perhaps I am being naive?  I don't have any idea where the problems originates -Paypal or iD Mobile. Can any body help/suggest a solution?  Thank you. ... View more
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