PayPal Community

Hi there, I was speaking to a Shopify customer service and they would be more than happy to issue a refund for the current charge that was made. But since I open a dispute on Paypal and it was closed without any resolution, they can't seem to process the refund on their end. Is there any way to open the dispute and mark it as resolve?   Please help me out.   ... View more

Hi there,   I asked the Shopify apps for a refund on a recent billing they made. They were glad to help me and issue the refund but the team is saying that there were errors on their end. https://www.loom.com/share/4b46d9e30ac648ed9bc159c016f2a051   The team then told me to contact Paypal. But beforehand I requested a refund from paypal and denied my request, the case is now closed and I can't file another dispute.   Please help me out on how I can get the refund.     ... View more