The problem was I was NOT paying with foreign currency. I think this started in december, having double conversions. I raised a complaint in email, got a copy paste answer telling me to use chat instead. I used chat, I was told by a robot I may get an answer in a few hours. Now I don't care if support is atrocious as long as I don't need it, but would be curious why chat, as an interactive method is seems to be preferred, when it's not really interactive actually. Anyway unless this post is hidden or gets removed I intended it for other frustrated customers to be aware of these anti-consumer practices.
... View more
