I've bought a product from MSI. My shipping information was correct and the item was shipped. Fedex notified me it was delivered with proof by a photo showing the delivery. The only problem is that my house was not in the photo. I walked the block and could not find this house. I contacted MSI who only communicate via emails which take 3-5 days to respond. They responded saying fedex delivered the package. I agree, to the wrong house. They wanted proof that it wasn't my house in the photo so I sent videos and photos showing my house, house number, and path along with my house camera activity of the day along with the photo Fedex provided. They thanked me and said that I should open a Paypal dispute for faster results. I did this, provided the same proof, and got denied because the tracking provided said the package was delivered. I contacted Fedex, MSI, and Paypal with no resolution. I don't understand how my case got denied after being told to open the case and provide the proof needed. Is there a way to have my case appealed?
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