Pete109

Pete109 · ‎Mar-18-2023

Yes well put its very disappointing as suppose to be an extra level of security that can currently be defeated before activation, given email & p/w breaches! Work smarter not harder plse PP.

Pete109 · ‎Mar-13-2023

Hi, I have setup a 2FA Yubico usb key to be used during login, what's troubling is now I'm given the option of either receiving PayPal's 2FA 6 digit txt code or to insert the usb key; the whole point of setting up a usb key is to replace the txt key not to be presented with this as an option during login? I would have preferred one or the other and for this to be defined by myself in my account settings better still have both enabled; PayPal has effectively nutralized the use of the usb key by presenting both options. Btw both Google & Facebook don't do this you have to insert the usb key to gain account access why is PayPal different? Thxs in advance..Peter

Pete109 · ‎Jan-27-2023

Hi Bindu, Thxs for your response I've been through the setup process so many times plus no luck with PayPal customer support who say my key is to blame as 2FA is switched on from what they can see, but as I tried to explain if that were so I would have been requested to use it upon login. Btw I'm using the security key without issue on FB, my best guess is the file on my PP account has been corrupted, I did ask for IT support but was told none was available. While writing this post I went to activate the key again, same issue just as before, the screen where it states "enter your key" I get an error msg saying something has gone wrong, now the 2FA will be shown as enabled but I have not been able to activate the key properly and so its not on / enabled! This can only be solved by IT support who I do not have access to, any help would be appreciated as I am going around in circles otherwise! 🙂 ps. I also get an email confirming 2FA is enabled its not!! pps. There must be a log file that can be accessed to see if 2FA is called for upon my login?

Pete109 · ‎Jan-23-2023

Hi, Tried to get online help with this issue but PayPal now says must be a problem at my end, the security key I have works fine on my facebook account and was also working with PayPal, unfortunately I had to reset the key so that meant switching off the settings on PayPal and starting again; now I get an error msg saying "something has gone wrong" and worst still the key is shown as enabled on PayPal but in fact the setup page for key initialization has not been completed so the key is not setup / active. All very frustrating and no way to get further help from what is now now an IT issue requiring this type of intervention rather than saying its my problem?

Pete109

Re: Two Factor Authentication Option---?

Two Factor Authentication Option---?

Re: Unable to setup 2FA security key, did previous...

Unable to setup 2FA security key, did previously w...