You've described to a 't' both of my experiences in the last 4 months; the customer service rep was unprofessional in his/her responses, actually admitted this "sometimes" happens, and did not leave me with the feeling that anything would be done to prevent this going forward. Also unacceptable is not getting any emails confirming 1) our phone call took place, and 2) that PayPal is/would be taking action to prevent this in the future.
... View more