So here’s what happened from start to end. I bought a product on a website on 19th December 2022, costs 369.99, it was through PayPal with my linked bank account. I later tried to contact the seller for a refund, but did not receive any response, so I asked my bank if I could do refund through them, they later raised a claim with PayPal. I received the refund by the seller on 29th December, they told me that the product isn’t sent and the money hasn’t been received, so they have canceled the order. This was weird because my money have already been deducted from my bank. But I got my money back from PayPal that day, so I didn’t think too much, cuz I got the refund. Approximately a week later, I found out my PayPal account balance was on negative 369.99. I asked the support, they told me that it was because they falsely sent me another refund, and failed to recover it from my account. PayPal also states that I did not pay through my bank so the money shouldn’t go into my bank. (Which is not true) I showed them my bank statements, they did not bother read that. I have asked them for a solid evidence, anything that in a form of receipt or have some exact number for that second refund. They cannot provide that. They have conducted a trace of fund, which today, it turns out to be that they are tracing the original refund which I got on 29th of December. PayPal support told me that If I do not pay the money, they will escalate this case to a Debt Recovery Company. How am I supposed to be paying this “ghost” money, if PayPal can’t even show me any proof that they have sent it to me, while I have been actively giving them all the evidence that I did not receive any form of a second refund.
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