Thanks @kernowlass actually I did scroll down the page (https://www.paypal.com/uk/smarthelp/contact-us) but I hold my hand up and confess, I didn't see the 'Call us' link at the bottom on the right. Clicking on this opens up a different view at the same web address and low and behold there's a telephone number! Of course the phone number takes one through to an auto-attend menu and it's heavy going getting to the correct transaction but I found that if the system doesn't recognise what is being said a few times it offers to connect to a REAL person, yay! Or at least put on hold for a while until someone picks up. And when the helpdesk guy responded he was really helpful and took a look at my transaction queries - he also resolved the issue. So firstly, sorry on my behalf - yes there is a helpline number and thanks to @kernowlass for pointing in the right direction. Secondly, the issue is interesting and a potential source of confusion - the payment transactions into my Paypal account had not been automatically transferred into my bank account as I thought but had been made into my Paypal Wallet and they just sat there for a day or two until I made my next payment via Paypal. By default this payment first took what it could out of my Wallet and if/when the Wallet did not contain sufficient funds a residual payment value was then taken from my bank account to complete the payment transaction out that I had requested. So... rather than the queried payment transactions paid into my Paypal account having disappeared, as I had thought, they had been used to reduce my next payment out via Paypal. I'm sure there are many who know of this behaviour but for the unwary here is an explanation of where your funds may have gone! Thirdly, I take back what I said about my confidence in Paypal's customer service being dimished - discretion is the better part of valour, huh!
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