Hi @Octavian232,
Thank you for your post and welcome to the Community Forum! I'm sorry to hear about the virus. That's a terrible experience. I had it happen to me a long time ago and it was a real mess to deal with, so I definitely feel for you!
I understand that you're trying to like a card and are seeing an error that says it's linked to another account. This could mean one of a couple of things, and the implications of each have a different impact and outcome.
It's possible that the old link to your card is stuck, and a representative merely needs to re-remove the card to free it up. In this situation, the card could be re-used.
It's also possible, as you think, that the card has been used by another person, as a result of the virus that you had. If that is the case, the card is compromised and should be canceled and a new number issued, for your protection. If the fraudster has your card number, they will have the ability to make fraudulent purchases on any platform for as long as that number remains active, and they would also have a credential that can be used for password recovery on many platforms. The number should not be used on your PayPal account if this is the case.
While you can call Customer Service and have a representative check into it for you, it may be safest if you operate under the assumption that the card is compromised and get a new card issued. Given that you had a virus, it's a reasonable assumption that some of your information may have been obtained in that way. I would also recommend changing passwords on every platform used during the time that the virus was active, especially Financial platforms and your email account, using unique and strong passwords for each.
If you do need to contact Customer Service, click Contact at the bottom of the PayPal website for your contact options.
I hope this helps!
Olivia
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