Hi I ordered a personal item from China at the end of Nov. I was tracking the parcel and saw it was successfully delivered as per FedEx website. However I did not receive any parcel. When I contacted FedEx they acknowledged that the courier had in fact delivered it to a wrong location and even signed my name. They tried to work with the courier company and to get the parcel back but were unsuccessful. They advised me to get my seller to raise a claim with FedEx. I can't do this as I do not have an account with FedEx it must be the seller. I asked the seller to do this and they refused citing the 'delivered' status of my order. I then went down the route of raising a claim throigj PayPal in the hopes this pressure would make them raise a claim. But Paypal have sides with them despite my emails from FedEx stating the parcel wsd dropped off at a completely different location. I also have a dispute as to what address seller used as they did not use my confirmed delivery address per my PayPal account. Im so upset as its a large amount of money. Is it possible to reopen a closed case? They (PayPal) didn't even ask for my emails thatni said I had, proving FedEx admitted the parcel wasn't delivered to the correct location! This can't be acceptable. I've been a PayPal customer for over 15 years and this is how I'm treated? Just a number?
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