PayPal Community

Anyone else find the reps lying to them just to close a conversation down? I had four different replacement tell me the same case was going to be closed in my favour, as I provided evidence the item was received. Then I get an email today saying it was decided on the buyers favour. I’ve got screenshots off all the messages from the reps saying they “can see the case” will be closed in my favour and they’re making sure it happens. How do I repair that they lied? ... View more

So I have a very clear refund and return policy on my website that states that custom made to order items are non returnable. I provided PayPal with this on my website and videos of the item before it was Sent. The customer is claiming it’s not as described. (It’s exactly as described and the same as the image on my website). They are allowing the customer to return the item despite my very clear refund policy on custom made items. What can I do? ... View more