Hi everyone so i finally get a refund from Paypal after several calls and conversations, so I'm trying here to explain what I was going through in order to help other people, it has been a very frustrating 2 weeks due to the fact that Paypal is asking for a proof of shipment that can prove that you are not the recipient of the package, but it is a confidential information that the shipping company will not give you because well, simply you are not the recipient. so : 1- before opening a dispute, first thing just go call the shipping company and explain that you are a victim of abuse (fake tracking number scam) and that you need a screenshot from their system that states that you are not the recipient of the package related to the tracking number that the seller gave you. Insist on the phone and ask to speak with a manager or someone in the fraud, because the first ones will not be able to help a lot. in my case a woman was nice enough to send me an email with proof of shipment that stats the real recipient of the package. 2- open a dispute and add this proof as an email. just a quick note, mine was a little bit not clear but if you zoom you can see clearly the info, but of course, Paypal agents will ask you to give a clearer file, which i found really really frustrating, you are fighting to get your right and it seems like nobody in Paypal really care. by the way PayPal_RachelK thx for your note and i did opened several cases because i was hopless and nobody was giving me a clear information about what to do, so maybe you guys can just make things easy for people who are using your platformer and spending via your platformer a bit of consideration and engage in an action agais not scammers. 3- If things get complicated as in my case you stop doing chats because Paypal will be more listening to you when you have them on the phone. so in my case after few calls, finally someone proposed to do the most logical thing ever which is holding me on the phone and call FedEx themselves, I really don't know why nobody do this because it will fix quickly the situation. so the Paypal agent called the shipping company and confirmed that I'm a victim of a scam 4-48H later I discover that my account is limited 5- I called back the Paypal hotline and spoke with someone he confirmed that the Paypal agent who called FedEx put a note on the system but he didn't want to give me any information 6-the day after i receive an email saying the dispute is closed and I'm no longer under buyer protection, is this insane ? 7-I called back Paypal, and another agent put me on hold and recalled FedEx ( why call twice like they have the information already on the system) meanwhile i contacted a consumer protection decision in my city and informed PayPal. 8- the Paypal person explained well to me situation he said he reopened the case and it should be fine but i needed to send an email to b c - i n f o @ paypal . c o m to ask to reinitiate my protection, which i did. in the meantime, someone answered my last conversation on the chat and says the case is closed in my favor and that I should receive my refund in 5 days. In conclusion, don't stop to fight, and reach Paypal on the phone, i think a big part of this problem is that you have scammers that are using Paypal system holes, they just find a tracking number that is going to your area ( Zip code) and the system just accept that as a proof. Also, the fact that the system itself is very automatized, the scammer can just resend the same tracking number and the system will close the case in his favor. Paypal also stays very unclear on what they want as proof and asks for something the shipping companies will not give you ( the real delivery address) instead of just calling the shipping companies themselves, they have more credits because they need to say that they work at PayPal and that they are investigating a fraud. I hope my experience will help others, thanks to the folks that helped me go through this
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