PayPal Community

Hello @MGB666,  Welcome to the PayPal Community!  I understand you received a damaged item, and I'm sorry to hear that. I recommend reaching out to Customer Support here and requesting an appeal be filed. When you request the appeal, reiterate that the item is a collectible that was damaged upon arrival due to shipping. There is a chance you will be asked to return the item for a full refund rather than receiving the partial if the merchant doesn't agree to it, but hopefully, this clarification will help.  I hope you receive a partial or full refund soon!  - Meghan ... View more

@MGB666    Well if you are not using Ebay checkout but paying directly via your paypal account then no you won't have Ebay buyer protection as the transaction won't have anything to link it to Ebay.    If he doesn't want to send you an invoice then personally I would run a mile. Sending an invoice means the seller can fully described the item that you are paying for which you can use in the event of an item received but not as described dispute. HOWEVER if you use goods/services then although you can put what you are hoping the seller is selling it may not be enough to win a SNAD dispute and I suspect that is what he is hoping. You would have Paypal buyer protection but that protection is not a 100% coverall as I have already demonstrated.   Any seller wanting to bypass paying Ebay their fees and not even sending you an invoice or money request is NOT someone I would personally risk sending funds to.  ... View more