Hello @gw2rewards, Thanks for reaching back out again! I apologize for our misunderstanding; I understand that your friend is saying they only have the option to send the payment as a gift because they are unable to make a purchase through your website. All accounts should have the option to make purchases, especially if they've done it before. When considering the situation, only one possibility comes to mind as to why they can't send the payment normally. If our Security System is declining their current attempt, due to potential risk, they might be trying to send the payment another way. However, I do recommend denying any gifts/personal payments for purchases, because you wouldn't be covered by Seller Protection in the event of a dispute. I have a couple of tips that might help them make the payment. First, they should always log in from one consistent device with their location serviced turned on. Next, complete a quick restart of the device to ensure it has a solid internet connection. After that, clear the cache and cookies on their favorite browser. They can also clear the PayPal App's Cache in the phone's app settings. For more suggestions they can visit our Help Center article, Why was my payment declined? If they continue to have difficulty making the purchase, please urge them to reach out to Customer Support so we can help them investigate. I'm sorry for the inconvenience this has caused, but I hope your friend is able to make the purchase normally soon! - Meghan
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