While contacting customer service LED to a solution, they were not able to effect the solution from their end. As I suspected, because I was not the account holder nor did I have access to the account credentials, they could not access the account for resolution. They suggested I again contact the account holder, which I did. This time, I focused on the security aspect of the situation, since all account emails were coming to MY inbox instead of the account holder. And, I supplied a solution: add the account holder's personal email to the account, and once added, move to the primary email status to allow removal of the work email address. Don't know what was different with this final attempt at contacting this individual, but THIS TIME, a response! Hopefully, the situation is now resolved. Lesson learned.
... View more
