Hi @githmi123,
Welcome to the PayPal Community and thank you for your post!
I am sorry to hear you have not received the service you purchase. I know this must be frustrating. If you sent the payment as Goods and Service, and you did not cancel the dispute, you should have the option to reopen/appeal it.
To be eligible for Buyer Protection, you must send the payment as Goods and Service.
You mentioned that you opened a dispute, but only received a partial refund. If you cancelled/closed the dispute, you won't be eligible to reopen it I'm afraid. By cancelling/closing a dispute, you are letting PayPal know that the issue has been resolved.
If you did not cancel/close it, you should have the option to submit an appeal. Simply follow the steps here.
If you continue to experience any issues, please don't hesitate to contact our Customer Support.
I hope this helps!
- Rachel
... View more
