Twice now a customer has reported they did not get what they paid me for. Both times I showed paypal screenshots of the customer getting sent the item (a download link for an ebook). I reached out to the customers both times asking if they needed assistance downloading, or if I could help in any way. Both times paypal agreed with the customer that they did not get what they paid for. Even though they did. Customers never answered my email which shows they were not acting in good faith. If paypal makes no effort to verify the claims in complaints, I guess I'm going to have to use other payment processors. They're getting scammed by people getting items and then claiming they didn't get them.
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